SHIPPING & REFUND POLICY
Shipping and Refund Policy
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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1. Returns
At Lavender Ally Farm, we take great pride in our handcrafted products. If you have received an item you are dissatisfied with, please see our return policy below and email us and allow us the courtesy to address your concerns in a timely manner.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted .Next contact your bank. There is often some processing time before a refund is posted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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2. Return Due To Change Of Mind
Lavender Ally will happily accept a cancellation due to change of mind as long as a request to return is received by us within 24 hours of receipt of the order.
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(Lavender Ally) will refund the value of the goods returned within reason of the above terms, but will NOT refund the value of any shipping paid.
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3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 - 7 days. Due to COVID, please incorporate that delivery time may be delayed.
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3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. However, due to COVID- the time may be delayed. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. Accepted international curriers are USPS and UPS.
3.3 Dispatch Time
Orders are usually dispatched within 4 business days of payment of order. Our farm operates from Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 P.O. Box Shipping
Lavender Ally will ship to P.O. Box addresses using postal services only. We are unable to offer couriers services to these locations.
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3.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
3.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order. We will gladly email you when the item is in stock.
3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
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5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
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6. Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. Cancellation will be accepted if it is within the first 24 hours.
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8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please phone us at 541-582-8998
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At Lavender Ally Farm, we take great pride in our handcrafted products. If you have received an item you are dissatisfied with, please see our return policy below and email us and allow us the courtesy to address your concerns in a timely manner. We will not refund shipping costs.
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund yet, please contact us at (541) 582-8998